Services
At Austin Multi-Line we can provide a wide range of services...........
Sales
Upon completion of an in depth analysis on your telephone and communication requirements, we will present you with a full proposal. Our proposals are all-inclusive, i.e. materials, installation, programming, training, tax, etc. Austin Multi-Line Services is committed to bringing you the highest level of performance through the best choice of equipment, efficient configuring and programming, and attentive service for your future needs. We strongly encourage our clients to take out a Maintenance and Assurance Agreement.
The Maintenance or Assurance Agreement is NOT mandatory, but highly recommended. Our technical expertise and experience will be at your disposal. Any issue, i.e. feature use and setting, system operation, configuration and programming, or even outside service provision will receive our immediate attention. Should any piece of equipment fail, we will deliver, install, configure and program an advance replacement or loaner at no charge.
Please click on the following links to review our contracts.
Servicing and Repair
The Service You Require and More........
The constant goal of Austin Multi-Line Services, Inc. as a service company is developing and maintaining the relationship with our customers and vendors through experience, efficiency
and friendly professionalism. Austin Multi-Line Service, Inc. has the trained, certified technicians required to stay in step with the technological development in the voice and data communication market. We have comprehensive experience in most telephone system types for installation and repair; and all telecommunication cabling.
Our success is predicated upon service - we guarantee that our work meets all industry specifications and that it is completed in a timely and professional manner at competitive rates. We are on call 24 hours 7 days a week. Our technicians are radio dispatched.
Cabling
Structured Cabling is a set of standards that determine how to wire a data center, office or building for data or voice communications, using Fiber Optic Cabling, Category 5 or Category 6 cable and RJ45 sockets. These standards define how to lay the cabling in a star formation, such that all outlets terminate at a central patch panel (which is normally 19 inch rack-mounted), from where it can be determined exactly how these connections will be used. Each outlet can be 'patched' into a data network switch (normally also rack mounted alongside), or patched into a 'telecoms patch panel' which forms a bridge into a private branch exchange (PABX) telephone system, thus making the connection a voice port.
Materials We Stand By......
Austin Multi-Line Services uses quality materials for all of their installs, using major name brands such as Leviton, ICC, Belden, Essex, and many others. Austin Multi-Line Services is committed to bringing you the highest level of performance.
Leviton Category 3 And Category 5e QuickPort® Snap-In Connector
8-position, 8-conductor Category 5e QuickPort Snap-In Connectors feature dual-color-coded wiring labels with both T568A and T568B wiring patterns, for dual flexibility in a single connector, plus fast, accurate 110 termination of station wiring. Available in 13 colors. Meet standards for UL, NEC Article 800, and FCC Part 68, and fully compliant with published TIA-568-A requirements.
Belden UTP Category 3 and Category Wire
The Belden IBDN family of structured cabling systems provides a choice of several levels of system performance to best meet the needs of today’s diverse cabling networks. Each is composed of fully integrated, beyond industry-standards products. The quality of our components, our superior design and expert installation is what sets Belden IBDN apart from other structured cabling solutions.
Superior Essex Category 3 and Category 5e Cable
Superior Essex cable offers an exceptional value for jobs which require standards compliance at a cost-effective price. While Superior Essex cable meets all of the TIA/EIA 568-B.2 specifications, it also offers other features that make it easier to use, save on installation time and expense and ensure product quality during the installation. From the Quick Count® feature, which marks the exact cable remaining in the box, to the WideMouth payout design, which reduces tension on the wire as it is pulled during installation, Superior Essex cable provides more overall value than any other Category 5e product available today.
Other Services
Customer Training
Upon installation of a new system, we provide training for our customers that includes how to use phone features, conferencing, call transfers, and button maintenance. Customers are also taught how to administer custom greetings, mailboxes, and personal greetings. After installation, customers still have access to phone support for any technical or programming issues that may arise. Our staff is always available to answer questions.
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